The Potter's House. Frequently Asked Questions
Frequently Asked Questions
Q. What to do if you are a first time visitor logging into the website?
Q. What if I've forgotten my Password?
Q. What if I've forgotten my Username (email address)?
Q. What if I want to change my Password?
Q. What if I want to change my Account Information?
Q. What if I want to change my Shipping Information?
Q. What if I want to view Order Information?
Q. What is an Account ID?
Q. What if the Live Streaming Service or On Demand is not displaying?
Q. What other information I might need to know about Windows Media player?
Q. What if I miss the Live Streaming or On Demand event or I have connection problems during the event?
Q. What if my account has not been activated?
Q. How do I enable cookies?


Q. What to do if you are a first time visitor logging into the website?

A. If you are a first time visitor, you must select the "Register" link. You will be prompted for an email address during the registration process. You will also see an area for an account ID. This account ID is used only for verification purposes and to identify individuals that used an account ID number to log into the site prior to December 21, 2007. Although we collect the account ID number, it is the email address that is used for the login process.



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Q. What if I've forgotten my Password?

A. If you forget your password, click on the "Forgot Password" link. You must know the correct user name (email address) associated with your account otherwise the password recovery process will not work.



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Q. What if I've forgotten my Username (email address)?

A. You must use a valid email address for a user name. If you forget your username (email address), please send your request to custservice@tdjakes.org. Please include first and last name, email address to send information and any other pertinent information.



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Q. What if I want to change my Password?

A. You must select the "Lost Password" link and enter a valid e-mail address in both the username and e-mail address dialog boxes. Select "Send Password" and it will reset and send you the new password via email to the email address that is registered.



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Q. What if I want to change my Account Information?

A. First select the "Account Maintenance" link and then click on "Account Information". You will be able to change password, update billing information, change user profile information and update old Account ID information, if applicable.



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Q. What if I want to change my Shipping Information?

A. First select the "Account Maintenance" link and then click on "Shipping Information". You will be able to add multiple shipping locations by clicking on "Add Address". If no other shipping address is used the system defaults the billing address for shipment of an order.



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Q. What if I want to view Order Information?

A. First select the "Account Maintenance" link and then click on "Order Information". If there are orders they will be displayed if not no orders will be displayed.



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Q. What is an Account ID?

A. If you are an existing customer and had an ID in The old system ("Account ID"), and this is your first time registering on this website, please enter your Old Account ID.



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Q. What if the Live Streaming Service or On Demand is not displaying?

A. If you are experiencing technical difficulties with your Live Streaming subscription or On Demand, make sure you download the latest version of Windows Media Player to your computer.
     Click on the following link to download the correct version for your computer:
     http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx.



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Q. What other information I might need to know about Windows Media player?

A. Click on the following link to get other information about Windows Media player from Microsoft:
     http://www.microsoft.com/windows/windowsmedia/player/faq/default.mspx



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Q. What if I miss the Live Streaming or On Demand event or I have connection problems during the event?

A. Each session will be available for playback until specified time. Check web page for specified time.



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Q. What if my account has not been activated?

A. You should receive an activation e-mail link to validate your account set-up. Please check your junk mail folder or other folders if you do not receive it shortly after account set-up.



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Q. How do I enable cookies?

A. To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)

  • Go to the "Tools" menu.
  • Select "Options".
  • Select the "Privacy" icon in the left panel.
  • Check the box corresponding to "Allow sites to set cookies".
  • Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0

  • Select "Preferences" from the Edit menu.
  • Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
  • Under "Privacy & Security", select "Cookies."
  • Select "Enable all cookies".
  • Click "OK".

Microsoft Internet Explorer 6.0+

  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
  • Click "OK".

Microsoft Internet Explorer 5.x

  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Click the "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • To enable:
    • Set "Allow cookies that are stored on your computer" to "Enable".
    • Set "Allow per-session cookies" to "Enable".
  • Click "OK".

Microsoft Internet Explorer 4.x

  • Select "Internet Options" from the View menu.
  • Click on the "Advanced" tab.
  • Scroll down to find "Cookies" within the "Security" section.
  • To enable:
    • Select "Always accept cookies".
  • Click "OK".

 

Netscape Communicator 4.x

  • Select "Preferences" from the Edit menu.
  • Find the "Cookies" section in the "Advanced" category.
  • To enable:
    • Select "Accept all cookies" (or "Enable all cookies").
  • Click "OK".



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